consulting & fractional support
Your Partner in Patient Support.
Commercially Intelligent.
Patient-Centered By Design.
Built Around Patients. Proven in Performance.
Launch Planning.
Build it right from the start.
We focus on strategic launch roadmapping and ensure cross-functional alignment among brand, medical, field, and PSP vendors. Our operational design includes detailed patient journey mapping to enhance the experience. We establish a KPI framework and success metrics to measure effectiveness while identifying risks and planning for mitigation.
Additionally, we can assist you with the PSP Vendor RFP process and evaluation, alongside the design and development of a PSP Patient/HCP Toolkit.
Outcome: A launch-ready PSP that is operationally sound and commercially aligned.
PSP Optimization.
Refine performance. Strengthen Impact.
Program audits & gap analysis
Workflow and process refinement
Field & stakeholder feedback integration
KPI performance review & reporting alignment
Resource and cost-efficiency evaluation
Outcome: A smarter, more efficient program that enhances patient support and the experience for all stakeholders.
Commercial Execution.
Translate strategy into measurable results.
Ensuring the PSP is thoughtfully integrated within the broader brand strategy to support a consistent, patient-centered experience across all stakeholders.
Outcome: A PSP designed to optimize access, elevate experience, and strengthen system performance—positioning it as a true strategic asset.
Fractional Support.
PSP Expert serves as an embedded member of your team.
Whether you need pre-launch acceleration or post-launch optimization, we can help. We also offer interim coverage during hiring transitions, address vendor performance issues, and provide RFP support and vendor oversight.
Outcome: Ensuring immediate solutions without long-term overhead.
Designed for Patients. Driven by Results.
Behind every metric is a patient navigating a diagnosis. Behind every successful brand is a program built with intention to enhance patient support through effective healthcare services.
If your team is preparing for launch, refining an existing program, or looking to elevate PSP performance, let’s connect. Feel free to contact us at hello@beyondthescript.ca or call 905.630.7373.
About Beyond The Script!
Healthcare Leader | Registered Nurse | Advisor | 20+ years experience in Pharma | Biotech | Patient Support Programs (PSPs)
Beyond the Script (a division of Maven Health Group), was founded in 2020 by Kristen Hogan, a Registered Nurse with over 20 years of experience in Patient Support Programs across both the PSP vendor and pharmaceutical manufacturer landscapes.
We partner with clients to build fit-for-purpose solutions that deliver an exceptional stakeholder experience — for patients, caregivers, and healthcare professionals.
Thoughtful strategy.
Practical execution.
Measurable impact.
If your team is preparing for launch, refining an existing program, or looking to elevate PSP performance, let's start the conversation.
905.630.7373.